As a Director of Product Design at SwagUp, you will be a key player in ensuring our customers have a flawless user experience from start to finish on our site/platform!
You’ll be working with technology, product and data to continuously elevate the customer journey by focusing on user insights and strategic roadmap initiatives.
You will own user research, our design system, design process, UI/UX, and manage and grow our UI/UX team, which is currently composed of two junior designers.
You’ll be fundamental in crafting compelling user flows that are simple, intuitive and geared towards solving user problems and pain points. The world of custom swag and logistics is somewhat complicated and we aim to break it down in the most intuitive ways possible. Many of the problems we are solving are unique to this industry and require creative solutions.
An ideal candidate for this role takes full ownership of the design delivery process by presenting ideas and designs based on business requirements and is key in the development stage in working side by side with engineers, and is willing to roll up their sleeves and design as well. We encourage a natural curiosity towards what new UX trends and technologies are available to continuously set our product apart.
This role is perfect for you if you are detail-oriented, thrive in a fast-paced environment, and love collaborating across teams! Individuals will thrive in this role if they like to buck the status quo, are organized, can manage a team, are empathic, and have strong opinions that can be backed by logic and first principles.
What Success Looks Like