SwagUp is looking for a Customer Experience Specialist to join our rockstar Customer Experience team. This position will be onsite in Piscataway, NJ in our warehouse, as we’ll need our Customer Experience Specialist to work cross functionally with our Sales & Operations teams. This role is perfect for anyone that likes to do a little bit of everything and really learn the core of the business. It’s a great opportunity for anyone wanting to get experience in operations, logistics and client facing tasks. This role is an introductory role to grow into other departments within the company.
We’re looking to scale our Customer Experience team to match the rapid growth we’re experiencing at SwagUp. The ideal candidate is a customer-obsessed problem solver, who is passionate about our mission: make creating and distributing impactful swag as simple as possible! Must be able to think quickly and work in a fast paced environment. We are a rapidly growing company without a lot of defined processes, so perfect for anyone that wants to have input to improve the company. This role is made to enhance clients experience and ensure we are a few steps ahead of any issues we foresee and work with Marketing and Tech on creating processes to avoid clients having a bad experience. We are a client centric company and always work on providing the best experience possible. As our company focuses on building out technology for our clients our Customer Experience team is a hybrid role between sales and operations bridging any gaps. If you are looking for a fast paced environment with ability to grow, grab your helmet and join us to the moon!
What Success Looks Like
SwagUp welcomes and celebrates talent from all backgrounds and perspectives. Our success is directly correlated to our people, and we believe our team should reflect the diversity of the companies we partner with. As an organization, we strive to foster an inclusive, diverse environment where we all work towards a common goal! #tothemoon